1. Information We Collect
To provide safe and high-quality disability supports, AM2PM Supports must collect certain personal and sensitive information, including:
- Name, date of birth, and contact details.
- NDIS number and NDIS plan details.
- Health information and medical history (Sensitive Information).
- Support requirements and emergency contact details.
2. How We Use Your Information
We use your information primarily to deliver your supports. This includes:
Note: We will never sell your data or use it for marketing purposes without your explicit written consent.
- Developing individual support plans.
- Coordinating with other health providers or the NDIA.
- Processing payments and NDIS claims.
- Compliance with NDIS Quality and Safeguards Commission requirements.
3. Data Security & Storage
Your information is stored in secure, encrypted electronic systems with restricted access. Physical documents are kept in locked storage. We retain records for the legally required period (usually 7 years) before secure destruction.
4. Your Rights to Access
You have the right to request access to the personal information we hold about you. If you believe any information is incorrect, you can ask us to update it immediately.
Privacy Inquiries
If you have a question about this policy or wish to make a privacy-related complaint, please contact our Privacy Officer:
Privacy Officer
AM2PM Supports
admin@am2pmsupports.com.au
For more information on Australian Privacy Principles, visit the OAIC Website.